About the Role

Virtual TechPool is an IT managed service provider servicing clients in across the GTA. We are looking for a proactive IT Support Technician to provide Entry Level Technical Support for Windows PCs, laptops, and peripherals. You’ll troubleshoot hardware/software issues, assist with network and server tasks, and ensure smooth day-to-day IT operations. Occasional travel to client sites will be required.

Responsibilities

• Provide technical support for Windows devices; Mac/Linux skills are a plus.
• Troubleshoot hardware, software, and network issues (via phone, remote tools, or onsite).
• Install, configure, and maintain hardware and software.
• M365 administration (Entra ID, Exchange, SharePoint )
• Log and update support requests in the Service Desk system.
• Work independently, manage priorities, and take initiative.

Requirements

• Post-secondary education
• Minimum 1+ years of experience in a technical support/helpdesk role (new grads considered).
• Strong problem-solving and customer service skills.
• Excellent verbal and written communication in English.
• Knowledge of Windows OS, Microsoft Office, and basic networking.
• Must be able to work to specified standards and required levels of conduct, and sound ethical workplace practices.
• Experience building, configuring and troubleshooting PC hardware components.

Pay: $18.00 per hour

Application question(s):

This position requires a valid driver's license and access to a vehicle to travel between client sites. Do you meet these requirements?

Education:

Bachelor's Degree (preferred)

Work Location:

Hybrid remote in Toronto, ON M4N 1Z7