Language Requirement:Candidates should be able to communicate effectively in both English and French (minimum B2 level or equivalent).
Eligibility: Applicants must be legally authorized to work in Canada.
Overview:We are seeking a motivated and customer-focused EUC L1 Support Engineer to provide first-level technical support to end users. The ideal candidate will be responsible for resolving basic IT issues, ensuring smooth IT operations, and delivering excellent user support.
Key Responsibilities:- Provide first-level support for desktops, laptops, printers, and mobile devices
- Respond to user queries via calls, emails, or ticketing systems
- Troubleshoot hardware, software, and basic network issues
- Install, configure, and maintain operating systems and applications
- Perform password resets and basic user account management (Active Directory)
- Log and track incidents using ITSM/ticketing tools
- Escalate unresolved issues to L2/L3 support teams
- Support onboarding/offboarding (system setup, access provisioning)
- Ensure timely resolution of tickets within SLA
- Maintain documentation and knowledge base articles
Required Skills:- Basic knowledge of Windows OS and Microsoft Office / O365
- Understanding of networking concepts (LAN, Wi-Fi, VPN)
- Hands-on experience with desktops, laptops, and peripherals
- Familiarity with ticketing tools (e.g., ServiceNow, Jira)
- Good troubleshooting and problem-solving skills
- Strong communication and customer service skills
Qualifications:- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- 0–2 years of experience in IT Support / Service Desk
Contract length: 12 months
Application question(s):- Are you willing to work under B2B contract?
Language:- French & English (required)