Language Requirement:

Candidates should be able to communicate effectively in both English and French (minimum B2 level or equivalent).

Eligibility: Applicants must be legally authorized to work in Canada.

Overview:

We are seeking a motivated and customer-focused EUC L1 Support Engineer to provide first-level technical support to end users. The ideal candidate will be responsible for resolving basic IT issues, ensuring smooth IT operations, and delivering excellent user support.

Key Responsibilities:

• Provide first-level support for desktops, laptops, printers, and mobile devices
• Respond to user queries via calls, emails, or ticketing systems
• Troubleshoot hardware, software, and basic network issues
• Install, configure, and maintain operating systems and applications
• Perform password resets and basic user account management (Active Directory)
• Log and track incidents using ITSM/ticketing tools
• Escalate unresolved issues to L2/L3 support teams
• Support onboarding/offboarding (system setup, access provisioning)
• Ensure timely resolution of tickets within SLA
• Maintain documentation and knowledge base articles

Required Skills:

• Basic knowledge of Windows OS and Microsoft Office / O365
• Understanding of networking concepts (LAN, Wi-Fi, VPN)
• Hands-on experience with desktops, laptops, and peripherals
• Familiarity with ticketing tools (e.g., ServiceNow, Jira)
• Good troubleshooting and problem-solving skills
• Strong communication and customer service skills

Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 0–2 years of experience in IT Support / Service Desk

Contract length: 12 months

Application question(s):

• Are you willing to work under B2B contract?

Language:

• French & English (required)