We are seeking a motivated and detail-oriented IT Support Specialist to join our growing team at Gaotang Digital Services Ltd. In this role, you will be responsible for providing technical support, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations for internal users.

If you enjoy problem-solving, helping others, and working with modern technology in a collaborative environment, this is a great opportunity to grow your IT career.

• Supportive and team-oriented environment
• Opportunities for professional growth and skill development
• Exposure to a variety of systems, tools, and technologies
• Stable, full-time position with long-term potential
• A workplace that values clear communication and continuous improvement

• Provide first and second-level IT support to internal users
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain computers, peripherals, and applications
• Manage user accounts, permissions, and system access
• Respond to help desk tickets and resolve issues in a timely manner
• Support Windows/Mac environments and common productivity tools
• Assist with network connectivity issues (Wi-Fi, VPN, LAN)
• Document technical issues, solutions, and processes
• Escalate complex issues when necessary
• Maintain IT assets and inventory tracking

• Experience in IT support, help desk, or technical support role
• Familiarity with Windows and/or macOS environments
• Basic understanding of networking concepts (IP, DNS, VPN)
• Strong troubleshooting and problem-solving skills
• Good communication and customer service skills
• Ability to work independently and as part of a team
• IT certifications (e.g., CompTIA A+, Network+, or equivalent) are an asset but not required

• Competitive salary based on experience
• Stable full-time employment
• Opportunities for training and career advancement
• Supportive and collaborative work culture
• Hands-on experience with a variety of technologies

If you are a proactive problem-solver with a passion for technology and helping users, we encourage you to apply today. Please submit your resume and a brief cover letter outlining your relevant experience.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $50,000.00-$75,000.00 per year

Work Location: In person