Role Summary

NearSource is seeking an IT Support Specialist to support enterprise digital workplace systems in an on-site environment. The role focuses on delivering reliable end-user support, managing hardware and software environments, and ensuring operational stability across business-critical systems.

Key Responsibilities

• Deliver onsite technical support for desktops, laptops, mobile devices, and peripherals across the organization.
• Execute installation, configuration, and troubleshooting of hardware and software environments, including Windows and macOS systems.
• Act as a liaison between IT and business units to manage user expectations and service delivery.
• Support infrastructure teams with server and network-related tasks when on-site assistance is required.
• Manage hardware lifecycle processes, including asset tracking, shipping, receiving, and inventory control.
• Administer and deploy enterprise hardware and software solutions across multiple business units.
• Maintain accurate records of IT assets and ensure compliance with asset management standards.
• Troubleshoot technical issues with precision and ensure timely resolution aligned with SLA commitments.
• Collaborate with cross-functional IT teams to prioritize and resolve incidents and service requests.
• Contribute to the development and maintenance of technical documentation and knowledge base assets.
• Deliver end-user training to improve the adoption and effective use of enterprise tools.
• Adhere to established IT service management processes, standards, and workflows.

Must-Have Skills

• Minimum 3 years of experience in desktop support or IT customer service within complex environments.
• Strong expertise in Windows 10 and Windows 11 operating systems.
• Hands-on experience with Microsoft Azure, Active Directory, and Microsoft Office 365.
• Experience supporting macOS environments.
• Proficiency in Exchange and enterprise email support systems.
• Familiarity with IT service management tools such as ServiceNow.
• Strong understanding of hardware asset management and lifecycle processes.
• Excellent problem-solving, analytical, and organizational skills.
• Ability to manage workload independently in a fast-paced environment.
• Strong communication skills with a customer-focused approach.

Nice-to-Have Skills

• Experience with AutoPilot imaging and device provisioning.
• Familiarity with Zoom Rooms and collaboration tools.
• Exposure to L2 or L3 technical support environments.
• Relevant certifications such as CompTIA A+, HDI, or Microsoft MCP.
• Post-secondary education in a related field or equivalent experience.

Certifications

CompTIA A+, HDI, or Microsoft MCP certifications are considered an asset.

Apply now, or share your resume with salary expectations at careers@nearsource.ca. Thank you for considering a career with us! Once you submit your application, our Talent Acquisition team will review your resume thoroughly. If there's a strong match, we'll reach out to discuss your experience, role details, benefits, compensation, and next steps. While we strive for transparency, we may not be able to respond to every applicant due to high volume, but we genuinely appreciate your time and interest.

About the Company

NearSource Technologies is a trusted partner for future-ready software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the world's most admired brands, working directly on long-term client initiatives.

Equal Opportunity Statement

NearSource is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives when everyone feels empowered to contribute.