Junior Cloud Systems Administrator

Hybrid 1-2 days a week on-site located in Kitchener

Permanent position

55,000k - 75,000k

Job Description

Insight Global is looking for a motivated Junior Cloud Systems Administrator to join our growing team. This role is ideal for someone early in their IT career who wants hands-on experience supporting a cloud-first environment in the Microsoft ecosystem (Azure, Microsoft 365, and endpoint management). In a startup setting, you’ll wear multiple hats - helping with device provisioning, user support, basic cloud administration, security operations, and day-to-day IT processes - while learning from a collaborative team.

Required Skills & Experience

• Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• 1–2 years of experience in IT administration or technical support (preferably in a Microsoft-centric environment).
• Hands-on experience with Microsoft Endpoint Manager (Intune)
• Basic understanding of Microsoft Azure (subscriptions, resource groups, RBAC)
• Basic understanding of Microsoft Entra ID (Azure AD), including users, groups, and role-based access
• Familiarity with Microsoft 365 administration (Exchange Online, Teams, SharePoint/OneDrive basics)
• Basic scripting skills (PowerShell preferred) for administration and troubleshooting
• Networking fundamentals (DNS, DHCP, TCP/IP, VPN basics)
• Comfort working in a ticketing/ITSM tool (e.g., Jira Service Management, ServiceNow, Zendesk)
• Experience supporting remote users using remote support tools and secure access methods
• Familiarity with Microsoft Defender (or comparable endpoint/security tooling)
• Working knowledge of Windows 11 administration and troubleshooting
• Exposure to Linux environments (basic CLI, file permissions, services)

Nice to Have Skills & Experience

• Bonus: familiarity with Infrastructure as Code (e.g., Bicep, ARM templates)
• Microsoft Azure Fundamentals (AZ-900)
• Microsoft 365 Fundamentals (MS-900)
• Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Administrator (MS-102)
• Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Linux Essentials or similar

Key Responsibilities

• Endpoint management: Assist with configuring and managing Windows devices using Microsoft Endpoint Manager (Intune) and Windows Autopilot.
• User support: Provide friendly, responsive technical support to employees, escalating issues as needed and documenting resolutions.
• Windows device operations: Support patching, troubleshooting, and day-to-day performance of Windows endpoints.
• Procurement, inventory & asset management: Assist with purchasing, receiving, inventory management (tagging, tracking, stock levels), periodic audits, and lifecycle management for laptops, monitors, peripherals, and other IT assets.
• Device setup, shipping & deployment: Prepare, configure, package, and ship new devices (and coordinate returns) according to company standards and security baselines, including tracking shipments and confirming delivery.
• Cloud administration (Azure): Assist with day-to-day administration of Azure resources (access, basic monitoring, and documentation) to help keep the environment secure and reliable.
• Security support: Support basic security operations, including reviewing alerts and helping maintain controls using Microsoft Defender and Microsoft 365 security features.
• Identity & access (Entra ID): Assist with user lifecycle tasks (onboarding/offboarding), group management, role-based access, and MFA/Conditional Access support following established runbooks.
• Microsoft 365 administration: Support day-to-day administration and troubleshooting across Microsoft 365 services (e.g., Exchange Online, Teams, SharePoint/OneDrive permissions).
• Onboarding & offboarding: Coordinate account creation/removal, device provisioning/returns, and access changes to support a secure joiner/mover/leaver process.
• Documentation & continuous improvement: Create and maintain IT documentation (SOPs, onboarding guides, asset records), and suggest improvements to reduce recurring issues.
• Ticketing & IT operations: Manage and prioritize incoming requests in the ticketing system, follow SLAs, and ensure work is tracked to completion.
• Automation: Use basic scripting (e.g., PowerShell, PowerAutomate) to automate repetitive tasks and produce simple reports where helpful.

Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.