Role Description

IT Business Analyst (eQMS)

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are

The IT Business Analyst serves as a critical bridge between business stakeholders and IT, ensuring alignment of technology solutions with operational needs.

This role partners with cross-functional teams to gather, analyze, and document business requirements for enterprise systems and digital initiatives

The Opportunity

• Translate complex business needs into clear functional and technical specifications for IT development and implementation teams.
• Facilitate workshops, stakeholder interviews, and process mapping sessions to identify gaps, inefficiencies, and opportunities for improvement.
• Ensure solutions are scalable, compliant, and aligned with global standards and strategic objectives.
• Work closely with IT to prioritize initiatives, manage backlogs, and support agile or hybrid delivery models.
• Support testing efforts, including UAT planning, execution, and validation of system functionality against requirements.
• Act as a liaison throughout the project lifecycle, ensuring clear communication, issue resolution, and stakeholder alignment.
• Contribute to change management by supporting training, documentation, and user adoption efforts.
• Additionally, the IT Business Analyst drives continuous improvement by leveraging data, user feedback, and performance metrics to optimize solutions and processes

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

• 8+ Years Experience in the following:
• Background in Quality function
• Excellent communication skills
• IT background in eQMS systems or similar
• Trackwise digital eqms,
• enterprise systems knowledge
• Experience in change management, process mapping, uat, data analysis
• Bachelor’s degree in computer science, information technology, or a related field.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Ontario

Compensation Range: $95,000-$119,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), paid holidays, and are eligible for paid bereavement leave and jury duty. They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Part-time regular and temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All Canadian employees who work in a province, territory or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What We Believe

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our