CFMWS – WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

SISIP FINANCIAL

A full suite of financial solutions, tailored to the realities of our Canadian Armed Forces Members and their families, is offered through the SISIP Financial division within CFMWS. In addition to conventional insurance, investment and financial advice products and services, we pride ourselves in delivering preventative financial education and, where required, counselling, to support our members’ financial wellbeing. At SISIP, we keep our members at the center of everything we do. Our ultimate target is the right solution at the right time for our members, and our commission-free environment reinforces this. As a social enterprise, the profits we make help fund programs within the Canadian Armed Forces (CAF) community to benefit members and their families.

SISIP Financial services are available to Canadian Armed Forces Members both virtually and in-person. We have 23 offices located in CAF communities across Canada. Our national office is located in Ottawa.

THE ROLE

As the Project Coordinator, you will provide day-to-day support on learning suggestive initiative, monitor priorities and initiatives, and generate reports to identify gaps, track progress, and offer recommendations.

You will also assist in planning and executing communication efforts for product and program rollouts, changes, and updates. The Project Coordinator will conduct analysis and assessments to address inquiries, issues, and escalations. Additionally, you will liaise and coordinate with vendors, Subject Matter Experts (SMEs), management, committees and other internal and external stakeholders in the delivery of programs, projects and/or events.

In addition, you will contribute to design-related discussions by sharing opinions and providing feedback on proposed designs. This includes offering suggestions to improve usability, alignment with project objectives, and overall user experience. You will help articulate design choices to stakeholders, ensuring clarity and understanding of how these decisions support project goals.

The successful candidate has experience in learning initiatives, project coordination, and project management. Experience in the financial sector and with CRM platforms is an asset. They excel at collaborating with cross-functional teams and demonstrate strong communication and relationship‑building skills. Experience in change management and the financial industry are considered additional assets.

QUALIFICATIONS

Education, Certifications and Licenses

Bachelor's degree in a related field AND some years of experience in administration or a related field

Experience

• In organizing and administering programs and projects
• In preparing reports, correspondence and other communications
• In administrative functions and activities
• In planning, developing and conducting presentations, seminars, meetings, events, and/or conferences
• In budget development and administration
• In applying policies, procedures, regulations and relevant legislation

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

RESPONSIBILITIES

• Provide day-to-day support on projects and programs, as required.
• Monitor priorities and initiatives, and generate reports to identify gaps, track progress, and offer recommendations.
• Assist in planning and executing communication efforts for product and program rollouts, changes, and updates.
• Conduct analysis and assessments to address inquiries, issues, and escalations.
• Liaise and coordinate with vendors, Subject Matter Experts (SMEs), management, committees and other internal and external stakeholders in the delivery of programs, projects and/or events.
• Utilize systems, tools, and technology to produce, verify, and manage information.