Why This Role Matters- The Logistics Administrative Assistant supports our Logistics Coordinators and Client Service teams in a dynamic, fast-paced, fulfillment environment.
- Operating with a positive can-do attitude and with determination to find a winning solution are the key reasons our Logistics teams are successful in delivering for our customers.
Who is Fraser Direct?Fraser Direct is a provider of end-to-end supply chain services to the Canadian marketplace. Our services include Warehousing & Fulfillment, Transportation & Logistics, Customs Brokerage, Freight Forwarding.
Domestically, our logistics teams work closely with our shipping and client service departments to ensure that our carrier partnerships are strong and that final-mile deliveries are made on time and cost-effectively.
What You’ll OwnCarriers and Couriers- Completing daily track & trace, escalating carrier service and performance concerns
- Quoting courier shipments for clients
- Resolving escalations and filing claims for lost/damaged packages.
- Compiling monthly reports on carrier activity, analyzing carrier spend & service levels.
Shipping Applications & Rating- Monitoring shipments in transit to ensure on-time delivery and identifying shipments with delivery issues.
- Escalating issues with carriers to reach resolution.
- Completing audit of shipment payables as directed by the Finance team
- Liaising with the Finance team to address rate variances.
Carrier Management Support- Completing domestic freight comparisons for rates and service standards when requested.
- Testingrate and accessorial updates on carrier portals, and desktop rating tools.
Additional Responsibilities- Preparing and completing customs documents, bills of lading and postal statements.
Qualities Needed for Success- Highly organized, with the ability to work on multiple tasks at the same time and continuously re-prioritize to meet deadlines.
- Strong attention to detail, ensuring accuracy across all aspects of work.
- Capacity to thrive in a fast-paced environment, meeting complex customer requirements.
- Proactive problem-solver, capable of independently resolving day-to-day challenges.
- Strong business communication skills, with the ability to engage clearly and professionally with both internal teams and external partners
- A strong work ethic and contributes positively to a collaborative, team-oriented environment.
- Strong Microsoft Office knowledge, including Excel skills for rating and pricing analysis.
- Working knowledge of Canadian geography.
- Knowledge and experience in the transportation and logistics industry is an asset.
Details That Matter- Core Hours Monday to Friday, 10:00 a.m. – 2:00 p.m., 20 hours a week
- Reports To Logistics Manager
- Supervises No direct reports
- Compensation $22.00/hour
- A hybrid role requiring reliable internet access and a private home workspace for focused work, client calls, and virtual meetings
- 2 days/week in-office attendance at our head office in Acton, Ontario
- Additional office attendance at our head office in Acton, Ontario as required