Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

• Your up-to-date resume.

We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. If you’re looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and discover a role where your work is meaningful, your purpose is clear, and your impact is felt every day.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Canadian Blood Services is looking for a Regular Full-Time Manager - Productivity Applications to join our dynamic IT Internal Customer Experience team within our Digital Solutions and Technology Division.

The IT Internal Customer Experience team is responsible for managing the delivery and operation of SAP services related to employee experience and productivity, making IT more effective, reliable, and consistent.

Reporting to the Associate Director, Productivity Applications, you will lead the department that serves as the primary point of contact for day-to-day Information Systems support and planning for internal IT and functional client groups within your portfolio. You will be responsible for researching, analyzing, defining, recommending, developing/configuring, testing, implementing, and supporting IT business solutions for Canadian Blood Services, in collaboration with client groups and in alignment with regulatory requirements.

• Using your skills in relationship management, you will build and maintain co-operative working relationships with client groups and other IT teams to identify business needs, program initiatives, or changes requiring information systems development and/or support.
• Applying your skills in business analysis and solution design, you will assess and recommend solutions for new capabilities and enhancements to existing systems based on customer requirements and assign day-to-day work to a team of business analysts.
• Drawing on your skills in technology assessment and innovation, you will explore new technologies and perform regular environment scanning to guide and advise customers on suitable options and solutions.
• Utilizing your skills in decision-making and project leadership, you will determine scope, deliverables, resources, risk mitigation, budget, and timelines for small- and medium-sized IT initiatives.
• Harnessing your skills in communication and reporting, you will deliver regular updates on the status of projects and initiatives in line with customer and IT divisional reporting requirements.
• Employing your skills in documentation and process management, you will manage the maintenance of application-specific documentation related to implementation and ongoing support. This includes system specifications, test scripts, report specifications, training materials, support plans, user guides, project workplans, cutover plans, privacy impacts, and systems security.
• Overseeing your skills in vendor management and service oversight, you will monitor Service Level Agreements with internal and external service providers, review them regularly, and coordinate remedial actions in cases of non-conformance.
• Sharing your skills in knowledge sharing and collaboration, you will facilitate the sharing of expertise with customers and other IT teams on systems and business processes within your purview. These may include: Human Resource Management Systems supporting Employee & Organization Data, Payroll