Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work. The Devices & Services business is one of the most innovative and fastest growing at Amazon, and every day, we invent on behalf of our customers, partners, and communities.
As a part of the Offline Sales and Marketing team, you will support a variety of products and services, including Echo, Ring, Fire TV & Streaming Media Players, Fire Tablets, Kindle eReaders, Blink, eero, and more. Our customers inspire us, and they’ve been at the heart of how we invent and evolve our products, services, displays, customer experiences and more. You will be the face of Amazon in offline retail accounts for both staff and customers, and as a team we strive to provide the best customer experience possible.
As a Market Manager, you will own a territory of offline retail stores, managing the Amazon in-store experience and merchandising. You serve as the Amazon expert, relying heavily on your ability to influence without authority to drive project deliverables. You will execute and manage in-store product transitions and retailer communications, while collecting market insights. You will train sales associates and support staff on Amazon Devices & Services, positively impacting the customer experience and indirectly impacting sales and advocacy metrics for your territory. You may be asked to participate in overnight travel in order to execute store visits in neighboring market and for team meetings (conferences, trainings, team building events, etc.)
Market Managers are expected to work a standard 40-hour workweek. However, flexibility is required as the role demands availability for evening and weekend events, particularly during peak seasons. Candidates should be prepared to adapt their schedules to accommodate these additional responsibilities as needed
Market Managers drive success through strategic influence and relationship building with retail partners. Operating without direct authority, they achieve project goals, enhance brand presence, and elevate the customer experience in retail locations. They build and maintain crucial partnerships with stakeholders across market and district levels while serving as subject matter experts for Amazon's entire device portfolio, including Amazon, Ring, eero, Blink, Fire TV, Fire Tablet, and Kindle products. Market Managers conduct engaging training sessions to empower retail sales associates with product knowledge and selling strategies, while gathering and communicating valuable market insights to inform corporate decision-making and product improvements. They ensure consistent, high-quality merchandising and in-store experience across all retail locations through daily store visits to multiple retailers, where