FUNCTIONAL/TECHNICAL RESPONSIBILITIES:

• Welcome patients as they arrive at the clinic, creating a positive and professional first impression.
• Act as the key point of contact for patients at the clinic with front-desk responsibilities.
• Thrive in a fast-paced footcare clinic environment supporting multiple practitioners, ensuring smooth patient flow and minimal wait times.
• Coordinate and manage high-volume scheduling across multiple providers, balancing competing priorities and urgent requests.
• Handle new patient inquiries and provide information about clinic services to patients.
• Process, track, and manage all incoming referrals and leads according to company expectations.
• Manage all schedules in the EMR (e.g., Jane App) and audit the schedule for booking conflicts and scheduling errors.
• Manage patient financial accounts: collect payments, issue invoices, and assist patients with billing inquiries, providing clear and detailed explanations of charges and payment processes.
• Is proactive at building a successful business within the clinic where patients are both acquired and retained.
• Make appropriate recommendations on product purchases to achieve exceptional retail sales performance.
• Collaborate closely with a team of footcare providers and allied health professionals to support efficient clinic operations and continuity of care.
• Consult with the team of allied health care professionals within the clinic to contribute to treatment plans for clients.
• Maintain accurate inventory and supply counts in the clinic to meet business demand.
• Ensure treatment areas and equipment are well maintained and clinic-ready at all times.
• Demonstrate effective time management and organizational skills in a high-volume setting.
• Encourage patient engagement and clinic growth by requesting reviews on platforms such as Google Reviews, while maintaining a professional and non-intrusive approach.
• Handle sensitive or challenging patient interactions with professionalism and empathy, effectively de-escalating concerns and resolving issues in alignment with clinic standards.
• Exhibit excellent communication skills, both written and oral.
• Perform other duties as assigned.

QUALIFICATIONS:

• 3+ years of experience in a customer service or administrative capacity
• Experience working in a healthcare clinic setting is preferred
• Proven ability to work in a busy, multi-practitioner clinic environment with high patient volumes
• Ability to work in a fast-paced environment, with exceptional time management skills and the ability to perform well under pressure
• Excellent patient service skills that build loyalty and referrals
• Able to work a variety of shifts including days, weekends, and evenings

Job Types: Full-time, Part-time

Pay: $18.00-$21.00 per hour

Expected hours: 24 – 38 per week

Application question(s):

• Experience using Jane Ap EMR

Experience:

• Medical, Rehab, Physio, Foot Clinic: 3 years (required)

Location:

Toronto, ON M5S 3L6 (preferred)

Work Location: In person