COMPETITION NO. SS26-15

About Durham College:

Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the ever-changing workforce.

A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design.

Our modern campuses in Oshawa and Whitby offer 145 programs – including six bachelor’s degrees and 11 apprenticeship programs – to more than 11,000 full-time post-secondary and nearly 3,000 apprenticeship students. In addition, we have more than 16,000 student registrations in professional and part-time learning. More than 120,000 alumni represent the college, both locally and around the world.

DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.

Position Information:

Full-time Support Staff Position Opportunity

Payband:K; Starting Rate: $47.13; Four Year Rate: $54.48

Department: ICT Infrastructure

Hours: 40 hours per week, (1) one hour lunch

Reporting To: Manager, Networking & Telephony

Campus Location: Oshawa

Vacancy Status: Existing vacancy

Duties and Responsibilities:

The incumbent will be responsible for the enterprise architecture of all campus networks including switches, routers, wireless controllers, VOIP and remote access devices as well as network systems monitoring & management support. A key responsibility is providing leadership in managing projects to completion including determining and understanding requirements, documentation & planning, providing technical solutions, strategy for implementation, and deployment. This must be accomplished adhering to IT Services standards and procedures. A key initiative is to ensure that service levels are met with a focus on customer service. This will be accomplished through excellent communication, follow up with the customer, and system stability.

• Lead and participate in technical projects, plan change requirements and implement them in a project team.
• Lead the development & ongoing maintenance of documentation for network infrastructure and systems.
• Act as the IT Services subject matter expert for the following OSPF, QOS (network protocols), network management best practices, network security, network design and architecture, and network monitoring & management. This will include hands on implementation of changes / fixes while solving day to day support issues and project implementations.
• Share knowledge and expertise with other technical staff through process documentation, team meetings and one-on-one demonstrations.
• Ensure coordination of systems management and configuration with system and network deployment.
• Provide specialized hands on technical analysis and information in the determination of root cause, capacity planning, performance and proactive diagnostics for all aspects of network infrastructure, such as Nortel network devices and other network appliances.
• Work closely with the help desk and other IT staff for problem determination.
• Responsible for updating and entering support ticket entries with clear & concise data that accurately reflects the actions taken and the resolution applied.
• Adheres to and effectively communicates established process & procedures to clients when necessary.
• Required to work off hours when necessary to address issues, problems, or projects.
• Keep abreast of IT industry trends and change in software and hardware technologies.

Qualifications:

• A minimum of a 3-year diploma or degree in Computer systems, Information Technology
• Must poses an Advance Networking, Wireless, Firewall and security technology certifications. (i.e. Avaya, Cisco, Aruba, Palo Alto)
• A minimum of 5-years of proven work experience with networking equipment from Avaya or other major network vendors, and corresponding technologies.
• Well-developed problem-solving skills in order to identify problems determine possible solutions and select the appropriate action.
• Able to cope with work under high pressure and constant changes in priorities.
• Excellent interpersonal skills and proven ability to work well with users.
• Strong critical thinking, analytical, organizational and decision-making skills.

Please apply below by s