Calgary, ABContractSalary not specified

Role Description:

Hands on experience with Cisco Network administration and support Implement and optimize SD-WAN (Versa) solutions for secure and efficient connectivity.
Strong analytical and troubleshooting skills client-centric| professional| friendly| courteous Hands-on experience with Service ticketing tools (Service Now)
The ability to be a self-starter| and be able to manage expectations with customers Strong communication skills and a strong sense of urgency.

Operational Support:

Provide day-to-day technical support for data and wireless services| including 247 on-call support.
Monitor and analyze network performance| identifying and resolving bottlenecks and faults.

Network Administration:

Configure| install| and maintain Cisco LANWAN equipment (switches| routers| SD WAN| wireless access points).
Perform network upgrades| patching| and lifecycle management (including end-of-life hardware replacement).

Project Delivery:

Security & Compliance:

Enforce network security policies| manage VPNs| firewalls| and intrusion detection prevention systems.
Ensure compliance with industry standards (e.g.| NERC CIP| ISO 27001).

Documentation & Communication:

Develop and maintain network diagrams| configuration records| and operational procedures.
Communicate technical topics effectively to both technical and non-technical audiences.

Collaboration:

Work closely with IT teams| vendors| and business stakeholders to ensure seamless integration of network solutions.