Hands on experience with Cisco Network administration and support Implement and optimize SD-WAN (Versa) solutions for secure and efficient connectivity.
Strong analytical and troubleshooting skills client-centric| professional| friendly| courteous Hands-on experience with Service ticketing tools (Service Now)
The ability to be a self-starter| and be able to manage expectations with customers Strong communication skills and a strong sense of urgency.
Operational Support:
Provide day-to-day technical support for data and wireless services| including 247 on-call support.
Monitor and analyze network performance| identifying and resolving bottlenecks and faults.