Interior Health is looking for a Network Systems Analyst to join the team on a full time permanent basis from our Kelowna location.

What We Offer

• Employee & Family Assistance Program
• Employer paid training/education opportunities
• Employer paid vacation
• Medical Services Plan
• Employer paid insurance premiums
• Extended health & dental coverage
• potential Municipal Pension Plan
• Work-life balance

About The Job

In accordance with established vision and values of the organization, the Network Systems Analyst performs a variety of duties to ensure the provision of effective implementation, maintenance and support of complex network systems consisting of local area, wide area, telephone, and telecommunications networks, and associated equipment such as routers, switches, hubs, and cabling throughout Interior Health.

This position is responsible for supporting and maintaining Interior Health’s AWS cloud-based contact center platform and ensuring seamless integration with nurse call systems across the region. Core responsibilities include system deployment, configuration and troubleshooting of AWS call center technologies and contact center technologies, as well as managing interoperability between enterprise VoIP platforms. The role requires expertise in contact center applications, VoIP telephony, and system administration for clinical environments. Additionally, the qualified applicant also has programming experience in Python or JavaScript/NodeJs and is skilled in networking, Windows and Linux server administration, and working with and troubleshooting APIs.

Experience with the following systems and applications is considered an asset:

• Amazon Connect
• Cisco Unified Communications (CUCM, CUC, UCCX, CUBE)
• HP Capture and Route
• Vocera
• Connexall

Typical Duties And Responsibilities

• Designs local area, wide area, telephone, and telecommunications networks. Configures, installs and modifies network devices, cabling, and peripheral equipment.
• Maintains network systems and software applications by analyzing and diagnosing network problems and implements solutions.
• Implements and maintains network systems software by analyzing current programs and recommending program adjustments or changes. Develops instructional material for department staff regarding modifications or changes to network systems software.
• Develops specifications for local area, wide area, telephone, and telecommunications network systems by gathering information from user departments and developing and documenting systems and procedures and preparing implementation plans.
• Coordinates network projects as required; meets with managers to review current methodologies; identifies resource requirements; project milestone and deliverables; performs feasibility studies, cost/benefit analyses, project planning; maintains project documentation, evaluation criteria and authorizations.
• Develops policies, procedures and documentation relating to the configuration, operating and maintenance of local area, wide area, telephone, and telecommunications networks.
• Acts as the first line support person for problem calls as required; trouble-shoots hardware and software problems; refers problems to other IT staff or vendors as appropriate.
• Maintains a database of networks, network equipment and related equipment for Interior Health.
• Prepares work plans for implementation of hardware and software, and provides training or orientation to department staff and users.
• Liaises with vendors to ensure that cabling and local area, wide area, telephone, and telecommunications network issues are resolved in a timely and cost effective manner.
• Performs other related duties as assigned.