Provide hands-on technical support for internal users and customers, troubleshooting issues across networking, Microsoft 365, Active Directory, and hardware systems. Configure and maintain network equipment, IP-based security systems, and access control solutions while supporting field installations and managing tickets end-to-end.

Our client is a growing Ontario-based technology solutions provider specializing in wireless network infrastructure, security systems, and connectivity solutions for commercial and industrial clients.

• Provide day-to-day technical support to internal staff across:
• Network connectivity
• Email systems
• Active Directory
• Printers and end-user devices
• Microsoft 365 environment
• Configure and program customer equipment, including:
• Network switches
• Backhaul systems
• Wireless access points
• Subscriber modules
• Setup and manage IP-based security solutions:
• IP cameras and associated servers
• Access control systems, including configuration of rules and permissions
• Troubleshoot and resolve customer issues related to installed solutions
• Collaborate with field technicians to support new installations and deployments
• Accurately log, track, and resolve issues through a ticketing system

• 2-5+ years of experience in technical support, networking, or a similar role
• Strong understanding of:
• Networking fundamentals (TCP/IP, switching, wireless)
• Microsoft 365 and Active Directory
• Experience configuring network hardware and/or security systems (cameras, access control)
• Proven troubleshooting skills across hardware and software environments
• Experience working within a ticketing system (e.g., ServiceNow, Jira, Zendesk)
• Strong communication skills and ability to support both technical and non-technical users

• Experience with wireless ISP (WISP) or telecom environments
• Certifications (e.g., CompTIA Network+, Cisco CCNA, Microsoft certifications)
• Experience supporting field deployments or working with field technicians

• Opportunity to work on a mix of IT support, networking, and physical security systems
• Exposure to both internal IT operations and customer-facing technical work
• Collaborative team environment with hands-on technical challenges

MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants