Competition Number: REQ 7249

TITLE: Part Time - Student Support, & Inclusive Learning Representative

DIVISION: Student Wellbeing & Support

SALARY: $26.94 per hour

SCHEDULE: Monday to Wednesday 8:30am to 4:30pm, Thursday 8:30 am to 11:30 am

HOURS PER WEEK: 24

LOCATION: All Campuses

WORK MODALITY: On-site

STATUS: Regular Part Time Support

VACANCY: Replacement

EFFECTIVE DATE: Immediately

CLOSING DATE: April 6, 2026

Land Acknowledgement

George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement

George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBP Vision

To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Summary:

The Student Support & Inclusive Learning Representative provides front-line operational coordination and service delivery for Counselling Services and Accessible Learning Services (ALS) at the St. James, Waterfront and Casa Loma campuses. Serving as a primary point of access for students seeking academic, accessibility, and mental health support, the incumbent ensures a welcoming, inclusive, and responsive service environment while managing a high volume of complex student inquiries.

Key Responsibilities:

• Coordinates front-line service delivery for Counselling Services, Accessible Learning Services (ALS), and related student support units.
• Assesses student inquiries and determine appropriate services, triaging students to counselling, accessibility, conduct, or other campus resources based on level of need, urgency, and complexity.
• Responds to distressed or crisis situations using de-escalation strategies and determine when escalation to professional staff or emergency supports is required.
• Manages high-volume communications (in person, phone, and email) and prioritize requests according to risk, urgency, and service impact.
• Assesses and processes ALS intake applications and supporting documentation within the student accommodation system.
• Determines completeness and appropriateness of documentation and approves application materials in accordance with departmental guidelines and accessibility requirements.
• Maintains accurate and confidential student records, ensuring compliance with institutional and privacy legislation requirements.
• Provides guidance to students on accessibility registration, counselling services, and college processes to support access to services.
• Evaluates student needs and coordinates referrals to appropriate academic, financial, health, and student support services across the College.
• Supports operational effectiveness of the front desk through coordination of communications, resources, office logistics, and departmental activities.

Educational and Experience Requirements:

• Completed two-year post secondary education program from a recognized post-secondary institution in Social work, Community work, Human services or equivalency.
• Mental Health First Aid, Suicide, AOP, or related training is required.
• Minimum 3 years practical experience providing administrative support and demonstrated experience triaging and responding professionally to students in distress and/or crisis in a busy, high-paced, client-centred office environment.
• Requires knowledge of both in-polytechnic services available as well as external resources for student support for most suitable referrals and immediate crisis response.
• Experience working with populations from various equity-deserving populations and/or commitment to Equity, Diversity, and Inclusion.

Skills and Attributes:

• Excellent communication and interpersonal skills.
• Strong customer service/service excellence orientation.
• Superior organizational skills and the ability to prioritize competing demands.
• Excellent communication, collaboration, teamwork and interpersonal skills at a professional level.
• Demonstrated commitment to uphold the Polytechnic’s priorities on diversity and equity.
• Able to travel between campuses for staff coverage due to planned/unplanned absences.

Please note this is a 100% in-person role.

Interview process may consist of a practical skills component.

Notes:

• The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
• Priority will be given to internal candidates per our Part-Time Support Staff Collective Agreement. External candidates are welc