About Vera Dental

Vera Dental is a growing group of dental practices with three locations in the GTA (Scarborough, North York, and Newmarket). Our mission is to be a trusted smile partner for our patients — making dental care accessible, reliable, and community-focused. With expansion on the horizon, we’re building a strong central team to support growth and maintain operational excellence.

Why Join Us?

• Be part of a growing dental group with exciting expansion plans.
• Own a role with direct impact on performance and patient experience.
• Work closely with leadership and gain exposure to strategy and planning.
• Competitive compensation with opportunities for growth as the company scales.

Role Overview

Vera Dental Group is seeking a reliable Patient Support - Phone Team memberto support our clinics by managing inbound and outbound calls. This role is ideal for someone with dental reception experience who is comfortable handling patient inquiries, scheduling appointments, and ensuring a smooth communication flow between patients and clinics.

Key Responsibilities

• Answer inbound patient calls across multiple clinic locations
• Make outbound calls for appointment confirmations, recalls, and follow-ups
• Schedule, reschedule, and manage patient appointments
• Respond to general patient inquiries (services, availability, basic insurance questions)
• Accurately update patient information in the system
• Coordinate with clinic teams to ensure schedule optimization
• Maintain a high level of professionalism and patient care over the phone

Qualifications

• Previous experience as a dental receptionist or in a dental office required
• Strong phone presence and communication skills
• Comfortable managing high call volumes
• Organized, detail-oriented, and reliable
• Familiarity with dental software (e.g., Curve, Tracker, Dentrix, or similar) is an asset
• Ability to work in a fast-paced environment

Pay: $19.00-$22.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental care
• Extended health care
• Paid time off

Ability to commute/relocate:

• North York, ON M3C 3N7: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Dental receptionist: 1 year (preferred)

Work Location: In person