Job Summary

PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs), Administrative Service Organizations (ASOs), and Staffing Companies, to deliver world-class HR, Benefits and Payroll, to small and medium-sized businesses.

As part of the Services Team, the Product Consultant is responsible for implementing new customers and consulting with existing customers on software/industry Best Practices for MPEX software. Product Consultants independently lead customers through successful implementations and projects by providing industry expertise and product best practice guidance. Knowledge of the ASO industry, Benefits, Payroll, Talent Management and HR policies and practices is crucial.

Responsibilities

• Lead software implementations for PrismHR customers, to include overall customer communications, project management, system configuration, testing and training.
• Develop, maintain and track implementation deliverables, phases and milestones
• Build and maintain customer relationships to ensure overall customer satisfaction and engagement.
• Interact with clients by phone, email, and/or video meetings to diagnose and troubleshoot issues, and provide status updates and resolutions to reported issues
• Identify and escalate application defects and priority issues.
• Stay current with system capabilities, including bug fixes and new functionality
• Contribute and maintain content for internal audiences (e.g., playbooks, training guides, etc.) and external audiences (e.g., Knowledge Base articles or other end user documentation)
• Train internal employees and/or customers on our products

Qualifications

The ideal candidate will have much of the following experience and skills:

• Knowledge of Canadian payroll, time & attendance, benefits enrollment & administration, applicant tracking, performance management, and other HR operations
• Strong knowledge of HRIS, time & attendance, and other related systems
• Excellent listening, problem solving, and troubleshooting skills
• Ability to communicate and present information effectively with technical as well as non-technical audiences, whether in person, meeting remotely, or in writing.
• Strong technical inclination, and a desire to learn continuously
• Ability to learn and work independently with exceptional attention to detail
• Willingness to collaborate in one-on-one and group settings
• Flexibility, adaptability, and a can-do attitude.
• Fluency in both English and French (written and oral)

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

Diversity, Equity and Inclusion Program/Affirmative Action Plan:

We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or