The General Manager will oversee all aspects of daily operations, ensuring seamless execution across service, leadership, financial management, and guest experience.
This role is responsible for leading a high-performing team that embodies the company’s values and culture while driving operational excellence and profitability.
Reporting directly to the Operations Manager, the General Manager will collaborate closely with the corporate leadership team to uphold Moments Hospitality standards, strengthen community relationships, and elevate both guest satisfaction and team engagement.
This position calls for an energetic, forward-thinking leader who balances strategic vision with hands-on operational expertise.
RESPONSIBILITIES- Lead, coach, and inspire all department leaders and staff to uphold Moments Hospitality’s service and operational standards.
- Foster a culture of accountability, teamwork, and continuous improvement.
- Recruit, train, and retain exceptional team members aligned with company values and guest service philosophy.
- Create a motivating, inclusive work environment that encourages career growth and performance excellence.
- Oversee daily restaurant operations to ensure consistent, memorable guest experiences.
- Manage scheduling, staffing, and inventory levels in alignment with business needs.
- Ensure compliance with all health, safety, and liquor regulations while maintaining high standards of cleanliness and presentation.
- Partner with the culinary team to ensure menu consistency, product quality, and innovation.
- Drive sales and revenue through service excellence, guest engagement, and community involvement.
- Monitor and act upon key performance indicators (KPIs) and financial targets.
- Develop and manage budgets, forecasting, and financial statements to optimize profitability.
- Collaborate with ownership and accounting teams on strategic planning, cost control, and margin improvement.
- Manage vendor relationships and inventory controls to ensure efficiency and cost-effectiveness.
- Partner with marketing and communications teams to lead promotional and brand initiatives.
- Maintain a strong floor presence during peak periods, engaging with guests and supporting staff.
- Address guest feedback promptly and professionally to maintain brand loyalty.
- Conduct regular operational and financial reviews to ensure goals are met.
- Implement systems and processes that enhance guest experience, team efficiency, and operational performance.
- Champion sustainability, inclusivity, and workplace wellness initiatives reflective of the company’s core values.
QUALIFICATIONS- 5–7 years of progressive leadership experience in a high-volume, full-service restaurant.
- Proven ability to manage operations generating $3–5 million in annual revenue.
- Strong understanding of restaurant finance, including budgeting, forecasting, and cost control.
- Demonstrated leadership skills with a focus on mentorship, communication, and engagement.
- Deep knowledge of guest experience standards and service excellence.
- Ability to analyze business performance and develop actionable growth strategies.
- Skilled in managing multiple priorities in a fast-paced environment.
- Proficiency in POS, scheduling, and reporting software (Squirrel, Push, MarginEdge, etc.).
- Excellent interpersonal, organizational, and conflict-resolution skills.
- Strong business acumen and creative problem-solving ability.
- Adaptable, professional, and solutions-oriented leadership style.
CORE VALUES- Integrity: Act with honesty, fairness, and accountability in every decision.
- Excellence: Strive for the highest standards of quality and service in every interaction.
- Collaboration: Build strong, respectful relationships with team members, guests, and partners.
- Community: Contribute positively to local culture and foster lasting guest connections.
- Innovation: Encourage creativity and continuous improvement to evolve and inspire.
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:- Dental care
- Discounted or free food
- Extended health care
- Vision care
Work Location: In person