Avanciers Incorporated is hiring a Run Responsible – IT Operations for one of our clients.

Job Title: Run Responsible – IT Operations

Job Location: Quebec, Canada

Employment Type: Full Time

Compensation Range: $110,000 - $125,000 per year

This is an active job and application deadline is March 27, 2026.

(This posting may close earlier if a suitable candidate is found)

Job description:

The Run Manager is responsible for end-to-end management of IT production operations (Run/BAU), ensuring system stability, availability, and performance in line with agreed SLAs and KPIs. This role acts as the single point of accountability for operational delivery and client communication in a bilingual environment (Canadian French / English).

Key Responsibilities

• Ensure full ownership of Run/BAU operations for applications and infrastructure
• Manage incidents, problems, and changes in accordance with ITIL practices
• Act as the primary escalation point for major incidents (P1 / P2)
• Ensure SLA/KPI compliance and deliver service reporting
• Communicate effectively with both French- and English-speaking stakeholders
• Drive continuous improvement and operational efficiency
• Lead governance meetings (WSR / MBR / QBR) and deliver executive reporting

Skills and Qualifications Required

• Strong experience in IT operations / production support / Run management
• Hands-on experience with ITIL processes and ITSM tools
• Excellent bilingual communication skills (Canadian French and English)
• Experience in regulated or enterprise environments is highly valued
• Knowledge of Core Banking domain is a plus
• ITIL certification is preferred

Artificial Intelligence (AI) Disclosure

We use AI-enabled tools to assist in screening applications based on job-related criteria.

Our Commitment to Diversity and Inclusion

Avanciers Incorporated is an equal opportunity employer committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected characteristic. We are committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Important Information for Applicants

• Only candidates selected for an interview will be contacted
• Proof of qualifications may be requested
• Background checks may be conducted as part of the hiring process
• Avanciers Incorporated does not use Canadian Social Insurance Numbers (SIN) during the application process

Avanciers Incorporated thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Avanciers Incorporated

www.avanciers.com