Company Description

Incredible Group Inc. is a leading creator, wholesaler, and distributor known for delivering exceptional products and services. Through its brands—Incredible Play, Incredible Novelties, and Incredible Incentives—the company aims to exceed client expectations by fostering a culture of Inspiration, Innovation, and Integrity. Incredible Group is committed to creating remarkable customer experiences and continuously evolving to meet market demands.

Role Description

This is a full-time, on-site role for a Sales Support Analyst based in Toronto, ON. The Sales Support Analyst will assist sales teams by conducting data analysis, managing customer accounts, and creating reports to support business decisions. Responsibilities include maintaining accurate sales records, ensuring smooth communication between sales and customer service teams, and preparing insights to drive growth and client satisfaction.

Qualifications

• Strong Analytical and Finance skills, including experience with data analysis and reporting
• Excellent Customer Service and Communication skills to facilitate client relationships and team collaboration
• Solid understanding of Sales processes and strategies
• Proficiency in relevant tools like Microsoft Excel and CRM systems is preferred
• Detail-oriented, organized, and capable of managing multiple priorities
• Bachelor’s degree in Business Administration, Finance, or a related field is a plus
• Ability to thrive in a fast-paced, dynamic work environment

Responsibilities

• Coordinate meetings, appointments, and follow-ups with clients and internal teams to ensure timely communication.
• Collaborate with marketing, logistics, and customer service teams to ensure client needs are met efficiently.
• Track sales targets and prepare reports to monitor progress toward departmental goals.
• Assist in onboarding new clients by providing necessary documentation and support during the initial stages of engagement.
• Analyze sales, shipment, market, and financial data to uncover insights and identify opportunities.
• Monitor and report on key performance indicators (KPIs) for the channel.
• Support customer and internal meetings with analysis and recommendations.
• Develop a deep understanding of customer needs and ensure they are championed across the business.
• Monitor purchase orders, shipping schedules, and customer delivery requirements
• Support account teams with order documentation, reporting, and issue resolution
• Create and maintain new items in internal systems, including NIC form creation and product master data entry
• Ensure accuracy of style details, pricing, costing, sizing, and key attributes
• Act as a key point of contact between customers and internal production teams
• Track production timelines, confirm delivery dates, and communicate updates to sales leadership
• Coordinate and manage all product samples

Experience

• Prior experience in sales analyst, sales support, customer service, or administrative roles is preferred but not required.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal, with a professional demeanor.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software is advantageous.
• Ability to work collaboratively within a team environment while also demonstrating initiative independently.
• A proactive attitude with strong problem-solving skills to address client needs effectively.

This role is ideal for motivated individuals eager to grow within a fast-paced sales environment while contributing to the overall success of our organization.

• Bachelor’s Degree in Business, Sales, Marketing, Finance, or a related field.
• 3+ years in supply chain and analytic experience selling into Walmart.
• Proficient in Microsoft Excel and RetailLink
• Ability to multi-task, prioritize effectively and work under tight deadlines
• Self-motivated and able to think critically and problem solve independently
• Customer focused with a strong sense of urgency and accountability
• A collaborative mindset and the ability to turn data into sales insights, and create stories with it