When you join East Penn Canada, you become part of a leading battery solutions provider serving essential industries across Canada. Our teams support transportation, motive power, backup power, and consumer markets by helping the business operate efficiently, serve customers effectively, and make informed decisions every day. We offer meaningful work, opportunities to grow, and the stability of a strong, national organization supported by benefits and programs designed to help you thrive.

“What Powers You” matters. Here’s how we support our administrative team members:

• Competitive compensation with results-based rewards and annual merit increases tied to performance
• 100% employer paid health and dental benefits, plus insurance coverage, a Health Spending Account, and paid sick days to support your health and wellbeing

Profit sharing and deferred profit-sharing programs to support long-term financial planning

• Career growth opportunities, with many roles across our four divisions filled through internal promotions
• Industry leading training and development, including inhouse learning opportunities and tuition reimbursement to support continued growth leading training and development, including in house learning opportunities and tuition reimbursement
• A collaborative, team-based work environment where contributions are recognized and valued based work environment where contributions are recognized and valued
• Employee discounts on batteries, plus access to exclusive deals on popular brands

The Sales Support Representative is responsible for providing administrative, analytical, and operational support to the National Account Sales Team.

This 100% on-site role enhances sales effectiveness by managing reporting, customer program administration, data accuracy, and cross functional coordination to ensure a high level of customer satisfaction and account performance.

As a key contributor to the National Accounts function, the Sales Support Representative helps drive strong account execution through proactive communication, reliable data management, and continuous improvement.

• Analyze sales and operational data to identify trends, risks, and opportunities for national accounts.
• Monitor account-specific performance and highlight accounts performing above or below target thresholds.
• Conduct order and ETA research and respond to key and national customer inquiries.
• Manage scrap recovery reporting and validate data with the Finance Department.
• Review warranty-related data to identify improvement opportunities.
• Partner with cross-functional teams to support management of active orders and provide weekly reports to client base.
• Identify data inconsistencies and work with internal teams to resolve issues.
• Maintain customer portals and complete customer specific administrative requirements.
• Maintain pricing databases and update retail and competitor pricing as required.
• Collect data and feedback from Sales and Customer Service teams to identify and develop tools and procedures that will improve sales execution.
• Create reports, surveys, presentations, and program materials as needed.
• Participate in meetings, take notes, and execute follow up actions.
• Liaise with internal departments to support customer programs, reviews, and rollouts.
• Maintain accurate product information and internal documentation in partnership with Master Data.
• Support customer needs, technical inquiries, escalations, and training activities.

• 3+ years of experience in administration, sales support, reporting, and/or account management.
• Post secondary education in business, sales, or marketing, or a mix of education and experience.
• Strong interpersonal and communication skills with the ability to work effectively across all organizational levels.
• Strong customer service orientation with urgency, proactive follow up, and consistent status updates.
• Ability to build and maintain strong relationships with customers and internal stakeholders.
• Creative problem solving abilities with demonstrated troubleshooting capability.
• Strong project and time management skills with the ability to manage multiple priorities.
• Highly organized, detail oriented, and able to work in a fast paced environment.
• Self motivated, results oriented, and capable of working independently.
• Strong technical skills and proficiency in MS Word, Excel, PowerPoint, inventory systems, and sales management platforms.
• Intermediate to advanced Excel abilities including formulas, pivot tables, V/X lookups, and data analysis tools.
• Experience gained in industrial or automotive sectors a strong asset.

• Background checks including criminal checks, employment references, and driver's abstracts will be requested.
• Applicants who are interviewed for this position will receive a notification regarding the hiring decision within 45 days of their final interview date.