Posting Start Date: 2/25/26
Job Type: Permanent
Work Model: Hybrid
Reference code: 132380
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
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We are seeking a Senior Manager to join our growing Human Resources Managed Services team within the Deloitte Canada HR as a Service offering in Operatet. The Senior Manager leads and manages multi-tower client accounts, ensuring high levels of client satisfaction. The Senior Manager oversees the definition, monitoring, and reporting of SLAs and KPIs, proactively addressing performance gaps to foster continuous improvement. Additionally, this role manages client onboarding, risk mitigation, and governance frameworks to ensure seamless transitions and robust compliance with internal standards.
The Senior Manager will build and maintain strong relationships with both internal and external stakeholders providing strategic insights to support business growth and transformation initiatives. This role ensures that all deliverables are executed in alignment with contractual and commercial frameworks, managing contract compliance, change orders, and supporting contract negotiations as required. The Senior Manager also drives technology-led transformation by leveraging automation, Lean, Six Sigma, and digital tools (such as RPA and AI) to deliver process excellence and cost optimization across global accounts.
This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We do more than just “keeping the lights on.” We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations. And we do it with the kind of drive and passion that comes from loving what you do—and who you do it with.
You are someone with these required skills, experience & qualifications:
The salary range for this position is $112,000 - $208,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year f