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Job Type: Full-time Permanent

Pay: $80,000 – $95,000 + 15% performance-based bonus

• Automatic eligibility to participate in the Company’s stock option plan after six (6) months of continuous employment
• Senior leadership role with meaningful impact on company growth and client success

This position is 5 days in Office in Mississauga, ON.

Benefits:

• Comprehensive health, dental, and vision coverage
• Paid vacation to rest and recharge
• Free on-site parking for your convenience
• Access to our on-site gym and wellness facilities

Why BoomerangFX?

BoomerangFX is a global SaaS growth platform built for private-pay healthcare, powering thousands of clinics across aesthetics, wellness, functional medicine, and specialty care. Our platform integrates practice management, digital marketing, AI-driven lead conversion, and education into a single operating system designed to scale high-performance clinics worldwide.

As we continue to scale rapidly across North America and internationally, client experience is a critical competitive differentiator. We are investing in senior leadership to elevate how clients engage with, adopt, and grow on the BoomerangFX platform.

Summary Of The Role:

We are seeking a Senior Manager of Client Experience—a seasoned, client-focused executive leader responsible for owning and elevating the end-to-end client journey. This is a senior leadership role accountable for client satisfaction, retention, expansion, and operational excellence across all client-facing functions.

The ideal candidate brings 6+ years of progressive leadership experience, with direct exposure to client management, solutions delivery, sales collaboration, and operational execution in a complex, multi-stakeholder environment.

This role is fully onsite, five days per week, reflecting the leadership presence, cross-functional collaboration, and accountability required.

Key Responsibilities:

Client Experience Leadership

• Own and continuously improve the end-to-end client experience across onboarding, implementation, support, growth, and renewal
• Act as an executive escalation point for high-impact client issues, ensuring swift and effective resolution
• Build trusted relationships with key enterprise and strategic clients

Cross-Functional Execution

• Partner closely with Sales, Product, Marketing, Operations, and Technology to ensure seamless client delivery
• Align client experience strategy with revenue growth, retention, and expansion goals
• Translate client feedback into actionable insights that influence product and service enhancements

Team Leadership & Performance

• Lead, mentor, and scale high-performing client-facing teams across Customer Success, Account Management, and related functions
• Establish clear performance metrics, accountability frameworks, and operating rhythms
• Drive a culture of ownership, responsiveness, and client-centric execution

Operational Excellence

• Design and optimize processes that improve efficiency, consistency, and client outcomes
• Leverage data, KPIs, and dashboards to proactively manage client health and performance
• Ensure predictable delivery and high standards of service as the business scales

What We’re Looking For:

Experience

• 6+ years of progressive leadership experience leading client-facing teams in a solutions-based environment
• Demonstrated exposure to client management, sales partnership, operations, and delivery
• Proven, verifiable North American leadership experience
• Background in SaaS required, overseeing implementations training teams
• Exposure to Digital Marketing preferred

Education

• Bachelor’s degree in Business or a related discipline required
• Master’s-level education (MBA or equivalent) strongly preferred

Attributes

• Executive presence with a strong client-first mindset
• Strategic thinker with hands-on operational discipline
• Comfortable leading through complexity and scale
• Clear communicator with the ability to influence senior internal and external stakeholders
• Thrives in a high-accountability, onsite leadership environment

BoomerangFX is an equal opportunity employer. We value leaders who combine client obsession with execution excellence and accountability.