Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

Service Centre Manager, Retail Operations

At Speedy Glass, our Service Centre Managers are the heart of our business. You are the face of the brand, the leader of your team, and the driver of customer experience and sales performance—all while living our core values of being Driven, Collaborative, Genuine, and Caring. This is a high-impact, customer-facing leadership role where your ability to connect with people, build strong teams, and deliver exceptional service will directly influence business success.

You Will Make a Difference By:

• Leading from the front as the face of the Service Centre, delivering exceptional, care-driven customer experiences every day.
• Driving sales and revenue growth by identifying opportunities and coaching the team in value-based selling.
• Building and nurturing a strong, customer-first culture that extends to both internal and external stakeholders.
• Leading, coaching, and developing a high-performing team with clear goals, accountability, and recognition for success.
• Creating a positive, collaborative environment where people feel empowered, motivated, and supported.
• Managing schedules, resources, and daily operations to consistently achieve service and business objectives.
• Monitoring key performance indicators (KPIs) such as sales, customer satisfaction, productivity, and quality to fuel continuous improvement.
• Ensuring flawless execution of safety, operational, and customer experience standards across all touchpoints.
• Championing local marketing initiatives and community engagement efforts to strengthen brand presence and loyalty.

Who You Are:

• A customer-obsessed, people-first leader passionate about delivering exceptional experiences and achieving results.
• Guided by values of collaboration, integrity, care, and accountability in every interaction.
• Experienced in leading teams, managing performance, and overseeing daily operations (3+ years in a leadership role).
• Sales-driven with a proven record of growing revenue in customer-facing environments.
• Energized by high-interaction roles that involve daily engagement with customers and teams.
• A strong communicator and motivator who inspires others to reach their full potential.
• Adaptable, proactive, and solution-oriented—thriving in dynamic, fast-paced settings.
• Background in retail, hospitality, telecommunications, mobility, or automotive service is a strong asset.

Why Belron Canada will bring out your best:

• You will be able to see the results of your work and are given the opportunity to try new things.
• Forget unpredictable schedules and long hours. We have a life and know you have one too.
• Our comprehensive benefits and pension package starts on your first day of employment.

Vacancy Status:

This opportunity is for an existing role within our organization.

Compensation:

Range of salary for this role is between $68000 - $82000 annually. Compensation details listed in this posting reflect the range of pay. Individual pay is determined by skills, qualifications, experience, and location.

Recruitment process:

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We are a growing organization where opportunities for advancement, training, and skill-development are always coming up. We know job applications can be time-consuming, and your time is important to us. That is why no cover letter is required in be a part of a community. You can make a difference. You can bring out your best.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Accessibility:

We welcome all applicants for this position and are committed to providing reasonable accommodations during the recruitment and selection process. If you are contacted for a job opportunity, please let us know if you require accommodations beca