Job Summary

We are seeking a dynamic and experienced Shift Manager to oversee daily operations within our restaurant. The ideal candidate will possess strong leadership skills, extensive food service knowledge, and a passion for delivering exceptional customer experiences.

This role involves supervising staff, ensuring food safety standards, managing restaurant procedures, and maintaining a positive work environment to support team success and operational excellence.

Duties

• Supervise and coordinate daily restaurant operations during assigned shifts, ensuring smooth service flow.
• Lead and motivate team members, including interviewing, training, and evaluating staff performance.
• Oversee food preparation and cooking processes to maintain quality standards.
• Manage cash handling and POS transactions using Micros POS systems accurately.
• Ensure adherence to food safety and sanitation regulations, including proper food handling and storage.
• Provide excellent customer service by addressing guest concerns promptly and professionally.
• Monitor inventory levels, place orders as needed, and manage supplies efficiently.
• Enforce restaurant policies, safety procedures, and hospitality standards to create a welcoming environment.
• Collaborate with kitchen staff to coordinate meal preparation and service times.
• Assist in resolving operational issues quickly to minimize disruptions during shifts.

Qualifications

• Proven experience in food service or restaurant management, with supervisory or team management background preferred.
• Strong knowledge of food preparation, cooking techniques, and food safety regulations.
• Experience with POS systems such as Micros POS; cash handling skills are essential.
• Excellent leadership abilities with the capacity to motivate and develop staff members.
• Background in hospitality or hotel experience is a plus; barista experience is advantageous.
• Exceptional customer service skills with a professional demeanor.
• Ability to manage multiple priorities efficiently in a fast-paced environment.
• Previous experience in restaurant management or food industry roles is highly desirable.
• Strong communication skills with the ability to conduct interviews and provide constructive feedback.

This position offers an opportunity to lead a dedicated team within a vibrant hospitality environment while ensuring operational excellence and guest satisfaction.