Store & Sales Manager

Company: CouchHaus

Location: Calgary

Position: Store & Sales Manager

Type: Full-Time (40+ hours per week, store open 7 days/week)

Compensation: $25+/hour + Monthly Store Sales Bonus (Pooled)

About CouchHaus

CouchHaus is a Canadian direct-to-consumer furniture brand redefining the custom sofa experience. We specialize in modular, made-to-order couches crafted with premium materials and tailored to each client’s space and lifestyle.

Founded in Vancouver, CouchHaus was built on the belief that luxury should be customizable, accessible, and designed with intention. Every piece is thoughtfully constructed and backed by a customer-first philosophy.

Our values guide everything we do:

• Customer Obsession – We deliver clarity, confidence, and hospitality.
• Own the Outcome – We take full responsibility from start to finish.
• Keep It Simple – We guide clients clearly and decisively.
• 10% Better – We are always improving.

This Store Manager will help establish the culture, performance standards, and market presence for the region.

Role Overview

The Store & Sales Manager is the main operator of the Calgary location.

This role is responsible for revenue performance, team leadership, operational excellence, customer experience, and brand standards. The Store Manager owns store results end-to-end.

While the store operates 7 days per week, the Store Manager oversees scheduling and coverage to ensure consistent leadership presence. In the event of emergencies, client escalations, operational breakdowns, or staffing issues, this is the first point of contact.

This is a leadership position with full accountability for performance.

Core Accountability

The Store Manager owns five pillars:

• Revenue & Profitability
• Team Performance & Hiring
• Operational Excellence
• Customer Experience & Brand
• Local Market Growth

1. Revenue & Profitability Ownership

The Store Manager is accountable for hitting Calgary’s monthly revenue targets and pacing daily performance accordingly. This role requires comfort reading numbers, identifying gaps, and correcting course in real time.

Responsibilities include:

• Driving monthly revenue goals aligned to company targets
• Monitoring team Sales Per Hour (SPH)
• Protecting average order value
• Increasing consult-to-close conversion
• Managing pipeline health across the team
• Understanding remake impact and margin protection

2. Team Leadership & Hiring Authority

The Store Manager builds, trains, and develops the Calgary retail team. The Store Manager sets the performance standard.

Responsibilities include:

• Participating in hiring decisions
• Leading onboarding and Shadow → Show → Sign-Off training
• Conducting weekly one-on-ones
• Running weekly sales reviews
• Coaching objection handling and closing discipline
• Addressing underperformance directly
• Recommending promotions or terminations when necessary

3. Operational Excellence

The Store Manager ensures flawless execution inside the showroom. Accuracy and discipline are non-negotiable.

Responsibilities include:

• Maintaining premium visual merchandising standards
• Overseeing inventory accuracy (swatches, POS supplies, displays)
• Ensuring cart and payment accuracy (zero tolerance for errors)
• Monitoring spec sheet completion timelines
• Protecting margin through disciplined process
• Managing store scheduling and floor coverage
• Leading local showroom events and activations

4. Customer Experience & Escalations

The Store Manager protects the CouchHaus brand in Calgary. The Store Manager must remain calm, decisive, and brand-aligned in difficult situations.

They are responsible for:

• Handling client escalations
• Managing delivery complaints
• Resolving service breakdowns
• Ensuring “On Stage” professionalism
• Protecting brand tone in every interaction

5. Local Market Growth

As the first leader in Calgary, this role carries market ownership. This is not just store management — it is brand expansion leadership.

Responsibilities include:

• Building relationships with local designers and realtors
• Supporting community activations
• Driving showroom awareness
• Representing CouchHaus in-market

Performance Expectations (Measured Weekly via EOS Scorecard)

The Store Manager will be measured on:

• Monthly Revenue Target Achievement
• Team Average SPH ($600+ expectation)
• Conversion Rate Improvement
• Pipeline Cleanliness (100%)
• Order Accuracy (0 payment errors)
• Google Review Collection Rate
• Coaching & 1:1 Completion Rate
• Team Scorecard Compliance

What Success Looks Like in 90 Days

• Calgary revenue pacing aligned with projections
• Team SPH stabilized at $600+
• Clean, disciplined pipeline across all reps
• Minimal operational errors
• Strong consultative selling culture
• High professionalism and showroom energy

Compensation Structure

• $25-$28/hour base wage
• Monthly pooled store sales bonus tied to revenue performance

The bonus rewards collective execution and store suc