Have you worked with individuals experiencing mental health barriers, homelessness, and poverty in the past? Are you a person with lived experience looking to contribute to the learning and growth of another? Do you thrive in a fast-paced environment? If so, this role may be for you!

What We Do

Since 1973, The Alex has been a community-based, not-for-profit organization providing integrated primary health care, community support services, and housing-focused programs to individuals and families who experience barriers to accessing traditional health, housing, and social service systems. Services are grounded in principles of health equity, low-barrier access, trauma-informed practice, cultural safety, harm reduction, and person-centered care.

Abbeydale Place and Prelude are low-barrier, recovery-oriented supportive housing programs operating under a Place-Based Supportive Housing (PBSH) model. These programs provide long-term housing and intensive wrap-around supports to single adults who have been chronically unhoused and high levels of vulnerability related to concurrent physical health conditions, mental illness, substance use, and cognitive impairment.

Reporting to the Program Manager, the Support Worker plays an integral role within the team and contributes to the program's success by promoting resident wellbeing, meaningful engagement, skill building, and independence within our PBSH program.

This is a permanent, full-time position.

What You Will Do

Resident Care and Engagement

• Support residents with their daily needs, including care plans and service plan goals.
• Support and engage residents to develop/strengthen independent living skills in one on one and group settings.
• Support residents with transportation needs to medical appointments, meetings with service providers and other social outings as required.
• Design and facilitate group and individual programming for residents focused on areas such as recreation, harm reduction, skill building, cultural connection and wellbeing, including creating documents and resources as needed.
• Provide ongoing support to residents, including crisis management, de-escalation and conflict resolution.
• Complete hourly checks of the building to ensure the safety of all residents and respond appropriately.
• Support with new intakes by ensuring that vacant rooms are cleaned and set up for new residents, as needed, including submitting maintenance requests and ordering supplies as required.
• Adhere to the code of ethics.

Administration

• Write clear, concise, and objective case notes.
• Adhere to the standards set out in the program procedure manual.
• Complete program supply orders and program purchases as needed with the support of the Team Lead.
• Assist with completing online grocery orders for meal services as needed.
• Assist with data collection and entry as directed.
• Act as a support to the case management team by assisting with administrative tasks.
• Complete additional administrative duties as required.

Shift Responsibilities

• Ensure daily cleaning and shift duties are completed to ensure safety and cohesive program delivery.
• Assist with maintaining a clean and organized office space.
• Provide medication assistance to residents as needed.
• Complete medication deliveries.

Team

• Participate and engage in training and team meetings as needed.
• Collaborate with community partners in a positive and professional manner as required.
• Maintain staff and resident confidentiality and clear boundaries at all times.
• Represent the program and the agency in a professional manner.
• Work collaboratively with all team members to achieve excellent service outcomes for participants.
• Model professional behaviour and positive communication with residents, volunteers, staff, and partners.
• Perform additional duties as assigned.

What You Bring

• Degree or Diploma in a related field of study (ex. social work, psychology, recreation therapy) is an asset, or equivalent work experience.
• Excellent group facilitation, interpersonal, communication and conflict resolution skills.
• Experience with place based supportive housing and crisis intervention is an asset.
• Experience working with residents experiencing mental health barriers, homelessness and poverty is an asset.
• Demonstrated effective communication, organizational, advocacy, teaching, and rapport building skills.
• Non-judgmental, patient, friendly, and professional.
• Ability to multi-task in fast-paced environment.
• Minimum of 21 years of age and three (3) years of driving experience to drive an Alex fleet vehicle.
• Class 5 driver’s license and clean 3-year drivers abstract are required.
• First Aid (either Standard/Intermediate or Emergency/Basic) - Level C CPR within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
• A satisfactory vulnerable sector criminal record clearance is required.
• Demonstrated knowledge, understanding and commitment to