At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

EY Managed Services helps organizations run, optimize, and continuously improve their critical business operations. We take ownership of ongoing processes and applications, using data, technology, and industry expertise to deliver consistent performance, operational efficiency, and measurable outcomes—allowing our clients to focus on strategic priorities.

We are hiring Technology Operations Analyst I to join our Managed Services team, responsible for supporting and maintaining business-critical applications for our clients. In this operational role, you will provide day-to-day application support, manage incident and service request queues, perform root cause analysis, and drive continuous service improvement in a multi-client environment.

This job posting relates to an existing vacancy within our organization.

Your Key Responsibilities

• Provide day‑to‑day application support by managing incidents, service requests, and issues in line with defined SLAs.
• Monitor application performance, troubleshoot errors, and perform root cause analysis to ensure system stability.
• Support change and release activities, including testing, deployment validation, and documentation.
• Maintain operational documentation such as playbooks, SOPs, and knowledge articles to support consistent service delivery.
• Collaborate with clients, internal teams, and vendors to resolve issues, communicate updates, and drive continuous improvement.

Skills And Attributes For Success

• Strong verbal and written communication skills are important.
• Ability to work collaboratively within diverse technical teams.

To qualify for the role you must have

• Diploma or bachelor’s degree in computer science, Information Technology, Software Engineering, or related field.
• 0–2 years of experience in technical operations, software development, or IT support.

Ideally, you’ll also have

• Advanced programming or scripting language certifications (e.g., Java, Python, or PowerShell).
• Experience with database technologies such as SQL, Oracle, MySQL, PostgreSQL, or similar platforms.
• Hands on experience with Guidewire Insurance platform.
• Experience with Guidewire Cloud Platform (GWCP) and CI/CD pipelines.
• Familiarity with basic development tools and methodologies (e.g., Agile, Scrum) is a plus.

What We Look For

We look for individuals who take initiative, demonstrate strong technical judgment, and show the ability to lead through influence. If you thrive in collaborative environments and are passionate about improving operational efficiency, this role is an excellent fit.

What We Offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto/London/Ottawa/Waterloo/Vancouver/Victoria/Dieppe :$48,000 to $72,000

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (