EXISTING CNC CUPE Employees:

For all Administrative postings please disregard the following statement. For CUPE postings please refer to Article 9.01 (d) of the CUPE Collective Agreement to ensure you have met the eligibility requirements to apply to CUPE competitions.

Employment Status Full Time Employment Type Fixed Term Job Summary

This position designs and leads a variety of digital strategies and tools to support the College’s communication and enrolment goals including the CNC website and Student Information Hub. Leading collaborative, cross-departmental teams, this position supervises plans, leads, and executes digital strategy including producing materials/products/structures/plans for digital consumption. They maintain familiarity with emerging trends and technologies and advocate for the use of best practices in the digital space. The work and decisions of the position are highly visible and have direct repercussions on the goals and efficacy of CNC’s educational mandate including a significant impact on CNC’s brand, reputation, enrolment, and recruitment efforts.

Under the direction of the Director and Manager, Web & Digital and in collaboration with faculty and staff this position leads website and Student Information Hub development, providing creative and technical support from design to implementation. This includes supervising the creation process of a wide variety of content for multiple channels and mediums (digital, social media, print, web, etc.) and provide recommendations to stakeholders on visual and creative direction with a focus on accessibility and user experience (UI/UX).

Specific Duties

Lead, motivate and supervise others within the College to be part of a team actively engaged in contributing to and accomplishing the vision, mission, and goals of the College and in supporting the aspirations and needs of our learners and communities.

• Lead and supervise the creation of plans, policy and research in: effective digital design, web/digital accessibility, and user experience (UI/UX) best practices and communications methods, and education trends within Canada while considering international aspects.
• Author and govern standards, lead training and support website users while overseeing written technical and graphics guidelines and standards for all College web pages and the Student Information Hub. This includes collaboration with subject matter experts in various fields including marketing, recruitment, media etc.
• Supervise the production, accuracy, quality control methods, and publishing of digital content.
• Lead the assessment and deployment of new standards, technologies and trends, and provide guidance on best practices to determine the best direction for the website and other digital service adoption/implementation.
• Author drafts for request for proposals (RFPs) and assist in the subsequent management of contracts with successful parties (contractors, vendors, external partners) on behalf of the College with relation to website and digital services projects in conjunction with Information Technology personnel.
• Supervise the setup and maintenance of digital services, including but not limited to the website CMS (Sitefinity), website administration tools and analytics, the Student Information Hub and other mobile apps, and newsletters.
• Lead, supervise and govern frontend development of the CNC website, Student Information Hub, and other digital services.
• Lead and manage the identifying, troubleshooting and remediation of website issues/bugs and digital services in collaboration with Web Developer roles, providing direction and supervision.
• Manage and govern the creation of online forms for gathering of information – ensuring compliance and adherence to relevant Privacy Acts.
• Govern and oversee execution of administrative functions for all aspects of UI/UX development and content for CNC’s digital platforms.
• Govern and administer user accounts and passwords for web and Student Information Hub publishers and content creators.
• Govern and ensure adherence to Web Content Accessibility Guidelines and other relevant accessibility standards.
• Author, maintain, and ensure adherence to Design System Guide and other relevant brand standards.
• Provide Search Engine Optimization of the website and other digital services.
• Monitor and provide reports on the performance of digital services in their portfolio.
• Assist with administration of social accounts under guidance of web and social role, including production of content/graphics/video, scheduling of posts, engaging with followers.
• Ensure collaboration with every department, school, and region with relation to the College’s website and other digital services.
• Primary liaison for Marketing & Events with Information Technology Services.
• Key backup for other team members.
• Travel to regional campuses on a quarterly basis for training and project work.
• You will be part of a team actively engaged in contri