OverviewLanguagesEnglish
Education- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience3 years to less than 5 years
HybridWork must be completed both in person and remotely.
ResponsibilitiesTasks- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide customer service
- Manage incidents
- Usability testing
Supervision- No supervision responsibility
Experience and specializationComputer and technology knowledge- Project management software
- HTML editing software
- Software development
- Mac OS
- JavaScript
- SQL
- Spreadsheet
- PHP
- WordPress
- HTML
- Software quality assurance
Type of experienceArea of work experience- Quality assurance or control
Area of specializationAdditional informationSecurity and safetyTransportation/travel information- Own transportation
- Willing to travel
Work conditions and physical capabilities- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting
Own tools/equipment- Internet access
- Cellular phone
Personal suitability- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
BenefitsHealth benefits- Dental plan
- Health care plan
- Paramedical services coverage
Financial benefits- Group insurance benefits
- Life insurance
- Stocks/shares
Long term benefits- Maternity and parental benefits
Other Benefits- Free parking available
- On-site amenities
- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Team building opportunities
- Wellness program