Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.

If you are looking for a role where you can lead a team towards the delivery of municipal infrastructure projects for the residents of Halton, we want to hear from you. Over the next 10 years, the Region will be investing over $5 billion in transportation, water and wastewater infrastructure. We are committed to delivering high quality infrastructure for the residents, businesses and visitors to Halton Region, and are looking for dedicated, forward thinking and enthusiastic individuals to join our Public Works team!

As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements, including flexibility and improved work-life balance for our employees. This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week onsite.

Posting ID:

5068

Department:

Public Works

Division:

Water & Wastewater System Services

Pay Range:

$87,515 - $109,410

Job Type:

Permanent

Hours of Work:

35 hours per week

Work Location:

Woodlands Operation Centre - 1179 Bronte Road, Oakville

Employee Group:

OCT

Vacancy Status:

This posting is for an existing vacancy

Posting Date:

April 1, 2026

Application Deadline:

April 22, 2026

If you’re enthusiastic about the opportunity to work with Halton Region but don’t meet every qualification listed, we still encourage you to apply! This position may be eligible for an underfill opportunity for candidates who do not meet every qualification. We’re always on the lookout for exceptional talent to join our team!

Job Summary

Reporting to the Manager, Water & Wastewater Customer Response & Outreach, this position is the technical, subject matter expert on education and outreach to influence customer behaviour with respect to use of the municipal water distribution and wastewater collection systems. The Program Education Specialist is responsible for developing, implementing and maintaining programs that educate the public in best practices for use of the water and wastewater system, including but not limited to the Water & Wastewater System by-laws, Basement Flooding Mitigation, Fats/Oils/Grease awareness, Water Efficiency, Halton Children’s Water Festival, etc. The position will proactively manage and refine programs based on industry and observed trends within Halton Region.

Duties & Responsibilities

• Undertakes research of industry best practices to develop, implement and maintain education and outreach programs for W/WW Services and Programs.
• Liaises with Halton Region Public Communications to create and update web content, printed materials and media releases (news/social) and obtain appropriate Public Works approvals.
• Responsible for co-hosting the Halton Children’s Water Festival with Conservation Halton staff including development of appropriate interactive displays, coordination of volunteers and event logistics.
• Presents and promotes Regional W/WW programs and services at Community events and festivals.
• Develops processes and procedures to communicate W/WW Bylaw Compliance issues, and maintains accurate documentation and logs prior to initiating enforcement orders and fines.
• Assesses internal business processes within the Customer Response & Outreach section to implement continuous improvements in work instructions, procedures, and customer service scripts.
• Analyze and evaluate customer data from multiple sources to identify correlations, patterns and underlying issues and makes recommendations to improve customer processes and develops appropriate education and outreach programs.
• Compiles information for program monitoring and outcomes reports to senior management and Council.
• Creates and maintains professional relationships with Regional staff across different departments, Consultants, Contractors, Councilors, Area Partners (Conservation Authority and local municipalities), and the general public.
• Perform other duties as assigned.

Essential Skills & Qualifications

• Post-secondary education in Environmental Studies/Sciences or Engineering.
• Three to five (3-5) years of relevant experience.
• Experience and knowledge of municipal water and wastewater infrastructure, knowledge of industry trends and best practices related to water distribution and wastewater collection systems usage.
• Strong customer service orientation skills and ability to deal tactfully and effectively with employees, team members and the public is required.
• Excellent problem/complaint resolution skills wi